Welcome to Shoterja! By using our dress rental services, you agree to these Terms and Conditions. Please read them cautiously to ensure a smooth and satisfactory experience.
1. Service Scope
- Shoterja operates exclusively within Hong Kong.
- All rentals and deliveries are limited to domestic locations within Hong Kong.
- International shipping is not available.
2. Rental Period and Returns
- The rental period starts from the date of delivery and must be strictly adhered to.
- All dresses need to be returned on or before the agreed return date. If returned late, we will charge extra fees.
3. Terms of Payment
- We accept cash on delivery (COD).
- Be ready with the correct amount at the time of delivery so that they do not have any problems processing your transaction.
4. Instructions for Maintenance
- Rented dresses need to have proper maintenance by the customer.
- Deterioration, spots, or any changes to the gowns will incur additional costs to fix or change.
5. Data Privacy and Confidentiality
Shoterja respects and keeps your information confidential.
- No Transfer of Customers' Information: We never sell, rent, or license any customer information to a third party for advertising or to serve other commercial purposes.
- Use of Information: The information collected is used to provide facilities for renting dresses, delivering them, and providing customer service.
- Secure Processing: We take adequate precautions to guard customer information from unauthorized persons.
6. Shipping only within Hong Kong
- Shoterja offers shipping services within Hong Kong.
- All delivery orders are processed through our selected local partners to ensure efficient and safe handling of your rental orders.
- International shipping requests cannot be processed and fulfilled.
7. Responsibility
- Shoterja shall not be liable for any delays or damages occasioned by force majeure, including inclement weather, strikes, or other acts beyond its reasonable control.
- Shoterja shall have the right to determine its final decision in the case of a dispute.
8. Terms of Termination
- Shoterja has full rights to change or amend these Terms and Conditions at her discretion, without any prior information.
- All changes will be effective immediately through posting on our website or other means of communication.
9. Consumer Liability
- While using the Shoterja service, consumers agree to abide by these terms.
- A consumer is liable for returning clothes in good condition and within the rental period.
10. Contact Information
Feel free to contact our customer support department at [email protected] for any questions, queries, or additional help needed.
Thank you for choosing Shoterja for your dress hire. We look forward to providing services to you!